Refund policy

Product Return / Exchange

All products sold on the KBboy official store are not eligible for returns due to personal reasons, except in cases of quality issues. This policy is in place because our products are made to order, involve personal hygiene considerations, and fall under specific product categories.

If you wish to exchange a product due to size incompatibility or other factors, you may contact us within seven (7) days of receiving the product to submit an exchange request. We will assess the situation and handle your request accordingly.

Order Cancellation / Refund

If you no longer need the product after placing an order, you may contact us to request a cancellation before the order is shipped.

If the order has already been shipped and you request a cancellation, you will be responsible for the return shipping costs and any applicable taxes.

 

Statement

Please note that this store operates in Mainland China, and we comply with the consumer rights protection laws of Mainland China. In the event that any part of this return and exchange policy conflicts with the aforementioned laws, the relevant legal provisions shall prevail.